Privacy Policy

This website and associated social media channels, are organised and managed by Extreme Adventure Ltd.

Extreme Adventure takes the privacy of its customers’ data (including newsletter subscribers) very seriously.   We are committed to safeguarding your personal information when you are using our services, including this website.  Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information.

Please read the following policy to understand what data we may collect, how we use it and the steps we take to ensure it is kept secure.

Please note, this Website contains links to other websites that are not controlled by us.

These links are provided for your convenience.  We are only responsible for our privacy policies and our security.  We recommend that you check the privacy and security policies and procedures of each and every other website that you visit, and each organisation that holds your personal data.

Legal compliance

Unless stated otherwise, Extreme Adventure Ltd is the data controller in respect of all personal data collected by us on this Website or otherwise.  This means that we are responsible for ensuring that we do so in full compliance with the General Data Protection Regulation  2018, and all other related privacy laws and any codes of practice issued by the Information Commissioner.

For further information about privacy and data consent, please visit the Information Commissioner’s Office website a www.ico.org.uk

BY USING THIS WEBSITE AND/OR GIVING PERSONAL DATA TO US YOU INDICATE THAT YOU CONSENT TO US USING YOUR PERSONAL DATA IN ACCORDANCE WITH THIS PRIVACY POLICY.

When do we collect data?

We can collect data on you from a variety of different sources.  These include:

  1. When you purchase products or services from the site or over the phone;
  2. When you become a subscriber to a company newsletter;
  3. When you speak to our customer services personnel
  4. Via explicit data capture measures, for example by entering competitions and completing surveys; and
  5. Via implicit data capture measures such as studying which pages you read the most and the use of cookies.
  6. We use Google remarketing to capture cookie information so we can target visitors who have shown an interest in our services/products.  If you would like to opt out, visit your AdSettings.

In any of the above cases the data we collect could be personal data.

What do we do with your personal information?

By disclosing your personal information to us using this website or by other means you consent to the collection, storage and processing of your personal information by Extreme Adventure Ltd. in the manner set out in this Privacy Policy.

When you contact us  we may need to collect information about you to process your enquiry, fulfill your order and provide you with the services you expect. This information may include, but is not limited to, details such as your name, your address and your email and/or daytime contact number.

Unless we have your express consent we will only disclose personal information to third parties if this is required for the purpose of completing your transaction with us.  For example, if you have a question about an event your are taking part in we may need to share your details with the charity organising the event so that they may respond directly to you. 

In order to fulfill our obligation to you and provide the information or service you require we may appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, technology hosts, online ticketing platforms, printing companies and mailing houses.  In these circumstances we will ensure that your personal data is properly protected and that it is only used in accordance with this Privacy Policy. These third party organisations have their own privacy policies and we advise that you check these.

In some situations we may disclose your data to certain permitted third parties, such as our own professional advisers who are bound by confidentiality codes, and on occasions when we are legally obliged to disclose your data.

We may also use the information you provide for internal administration and analysis in relation to activities organised or planned by Extreme Adventure; this enables us to better understand our customers and plan events and offer products that are of interest to them.

Some information collected from digital channels, forms and emails sent to Extreme Adventure and/or Bubble Rush may be used as testimonials, but no e-mail or contact details will be displayed without your express permission.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Storing and retaining your personal information

We will store your information on secure systems or databases operated by Extreme Adventure Ltd, or providers contracted by the Company.  This information will only be available to those who are authorised to access it.  We will always ensure that we retain your information in accordance with legal and regulatory requirements.  If we feel that there is no need to retain your data, unless you have requested otherwise, your data will be archived.

Extreme Adventure retains and uses your personal information to provide you with the best experience by providing you with a personalised service and to give you details of events and offers which we think will be of interest to you, but only if you wish to receive it.

 Your rights regarding your data

You have the right to ask us to stop storing your personal data at any time. In some circumstances we are required to retain your data for legal reasons.  If you wish for us to stop communicating with you we recommend that you withdraw your consent to contact.  We will then archive your record and details and will no longer make contact with you.  However, withdrawing your consent to receive marketing and information materials from us does not mean that we may never contact you: If we need to contact you about administrative matters or another business reason we may be required to do so.

Changes to our Privacy Policy

From time to time it may be necessary to make changes to our Privacy Policy.  Any updates will be indicated on this policy, and this will provide the most up to date and accurate information to our customers and subscribers.  If we make any significant changes to how we use your data, we may need to contact you directly as well as making changes clear on this page.

Cookies

This site uses cookies to collect certain information when you use this website, with the intention of facilitating your user-experience.  Cookies are small files which are sent to your browers and stored on your computer’s hard disk.  They allow our website to recognise your computer or device each time it is used to visit our website. 

The majority of web browsers automatically accept cookies. You can avoid this by changing the settings of your browser. Please be aware that if you stop your browser accepting cookies, some websites may stop working properly on your computer.

As part of Google Analytics, we use first-party cookies to monitor traffic to this site. To opt out of being tracked by Google Analytics across all websites click here.

If you take the opportunity to ‘share’ content from our marketing channels with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

We use WordPress as the Content Management System, for our websites.  This site uses a cookie  to check whether our administrators are logged in or not.

We use Google Analytics to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Extreme Adventure Ltd does not use cookies to gather information about your visits to other websites, nor to ascertain any personally identifiable information about you, apart from what you provide voluntarily during your dealings with this website.

If you have any further queries regarding cookie legislation, please click here.

This Privacy and Cookies Policy shall be deemed to be incorporated into our Terms and Conditions.

Extreme Adventure Ltd
May 2018

Registered address: Foxdale Cottage, Bunbury Lane, Bunbury, Tarporley, Cheshire CW6 9QZ

Company Registration: 59107

  

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